HIRING TERMS AND CONDITIONS:
1. OUR PRODUCTS:
1.1. All products available for hire is listed on the website. If you need a custom size, colour or design, please make your selection from our items for sale.
1.2. We may not have an item in stock at the time you need it, so please ensure that you place your order at least 2-4 weeks in advance (the earlier you order, the better).
1.3. We allocate your order once payment has been made, and reflects into our account.
1.4. Please make sure that your contact details are correct so we can get in touch with you.
2. PAYMENTS, REFUNDABLE DEPOSIT AND CANCELLATIONS:
2.1. The only payment method for online orders accepted is EFT or card payment via Yoco
2.2. Payment Options:
2.2.1. Full payment upon receipt of your invoice
2.2.2. 50% deposit payment upon receipt of your invoice, with the balance payable before collection/courier of the items
2.2.3. Should you require your payment to be split into 3 payments, please let us know so we can see how to best assist you.
2.3 No order will leave our studio without payment made in full.
2.4. Should, for whatever reason, your order be incorrect, please notify us immediately, and we will get in touch with you to resolve the issue.
2.5. Please check our Measurements Chart to make sure you choose the correct size before placing your order. Little Flower Girl Dresses does not take responsibility for the incorrect sizes ordered.
2.6. Should you have ordered the incorrect size, we will gladly exchange your product (option only available for major cities with overnight courier) or, alternatively, provide you with a voucher of the same value, but unfortunately we do not offer refunds.
2.7. Should you need a bigger size, please note that you may need to pay an additional amount (this will fall in line with the pricing readily available on the website).
2.8. We can only process the exchange once the product(s) have been returned and we have a tracking number provided by the courier company. The product has to be in the same condition it was in when received, and should not have been worn.
2.9. All refundable deposits will be made once items are in our position and we have had time to make sure they are in good condition. Please allow up to 7 work days for the refund to be made.
3.1. Please make sure you refer to our Measurements Chart to choose the correct size to order.
3.1.1. View the Girl’s Chart here
3.1.2 View the Boy’s Chart here
3.2. If you order long in advance, please keep in mind that you may need a different size from date of order to date of function, so order the size you will need for the function date. We can always double check the sizing closer to the date of the event and make adjustments to your order if needed.
3.3. If you are unsure which size to order even after looking at the Measurement Chart, you are welcome to contact us on email@example.com / Whatsapp: +27 82 900 8344 so we can assist you with this.
4. SHIPPING, COLLECTIONS AND RETURNS:
4.1. Each item will be shipped so you have it two days prior to your event.
4.2 All items have to be shipped back to us the first possible day after your event (e.g. if the wedding is on a weekend, it has to be returned on the Monday), otherwise you will be charged for a late return. We need to prepare and clean each item for the next bride – so please be considerate.
4.3. We will provide you with a tracking number so you can view the progress of the delivery and track your parcel at all times.
4.4. All items returned by means of courier is at the expense of the client.
4.5. All shipping costs are non-refundable.
4.6. Little Flower Girl Dresses does not take responsibility for any lost/damaged or miss-delivered products, or late deliveries, although we will do EVERYTHING in our power to make sure your order reaches you on the delivery time promised.
4.7. Please make sure that your delivery/shipping address is correct. Little Flower Girl Dresses does not take responsibility for delivery an incorrect address provided by the client.
4.8. All collections on appointment only.
5. DAMAGES, REPAIRS AND SUBSTITUTIONS:
5.1. From time to time Little Flower Girl Dresses may have to substitute a particular flower, ribbon, lace or certain fabrics with an item of similar nature due to availability.
5.2. If items are damaged, the necessary amount to repair them will be deducted from the refundable deposit. If items are damaged beyond repair, your deposit will not be refunded.
5.3. The cleaning of all items is included in your hiring fee. In the case of inability to clean any item due to stains, marks, etc., the necessary funds will be deducted from the refundable deposit in attempt to remedy the situation.
5.4. Should any item be returned in such a way that makes it impossible for us to hire it to another client, consider it sold.